~FAQ~

๏ปฟ๐˜พ๐™Š๐™‘๐™„๐˜ฟ-19 ๐™Ž๐™๐™ž๐™ฅ๐™ฅ๐™ž๐™ฃ๐™œ ๐™๐™ฅ๐™™๐™–๐™ฉ๐™š: ๐™Š๐™ง๐™™๐™š๐™ง๐™จ ๐™ฌ๐™ž๐™ก๐™ก ๐™—๐™š ๐™จ๐™๐™ž๐™ฅ๐™ฅ๐™š๐™™ ๐™ค๐™ฃ๐™˜๐™š ๐™– ๐™ฌ๐™š๐™š๐™  ๐™ž๐™ฃ ๐™œ๐™ค๐™ค๐™™ ๐™ฅ๐™ง๐™–๐™˜๐™ฉ๐™ž๐™˜๐™š ๐™ค๐™› ๐™จ๐™ค๐™˜๐™ž๐™–๐™ก ๐™™๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™˜๐™ž๐™ฃ๐™œ. ๐™”๐™ค๐™ช ๐™˜๐™–๐™ฃ ๐™š๐™ญ๐™ฅ๐™š๐™˜๐™ฉ ๐™ฎ๐™ค๐™ช๐™ง ๐™ค๐™ง๐™™๐™š๐™ง ๐™ฉ๐™ค ๐™—๐™š ๐™จ๐™๐™ž๐™ฅ๐™ฅ๐™š๐™™ 3-5 ๐™—๐™ช๐™จ๐™ž๐™ฃ๐™š๐™จ๐™จ ๐™™๐™–๐™ฎ๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™ž๐™ฃ๐™œ.

๐˜ฟ๐™ช๐™š ๐™ฉ๐™ค ๐™ฉ๐™๐™š ๐˜พ๐™Š๐™‘๐™„๐˜ฟ-19 ๐™ฅ๐™ค๐™จ๐™ฉ๐™–๐™ก ๐™จ๐™š๐™ง๐™ซ๐™ž๐™˜๐™š๐™จ ๐™ฌ๐™ค๐™ง๐™ก๐™™๐™ฌ๐™ž๐™™๐™š ๐™๐™–๐™จ ๐™—๐™š๐™š๐™ฃ ๐™š๐™ญ๐™ฅ๐™š๐™ง๐™ž๐™š๐™ฃ๐™˜๐™ž๐™ฃ๐™œ ๐™™๐™š๐™ก๐™–๐™ฎ๐™จ ๐™จ๐™ค ๐™ฅ๐™ก๐™š๐™–๐™จ๐™š ๐™—๐™š ๐™ฅ๐™–๐™ฉ๐™ž๐™š๐™ฃ๐™ฉ ๐™™๐™ช๐™ง๐™ž๐™ฃ๐™œ ๐™ฉ๐™๐™š๐™จ๐™š ๐™ฉ๐™ž๐™ข๐™š๐™จ.

~๐™๐™š๐™ฉ๐™ช๐™ง๐™ฃ๐™จ ๐™–๐™ฃ๐™™ ๐™€๐™ญ๐™˜๐™๐™–๐™ฃ๐™œ๐™š๐™จ~

๐˜ผ๐™‡๐™‡ ๐™Ž๐˜ผ๐™‡๐™€๐™Ž ๐˜ผ๐™๐™€ ๐™๐™„๐™‰๐˜ผ๐™‡!

๐™๐™๐™ž๐™จ ๐™–๐™ก๐™จ๐™ค ๐™ฅ๐™š๐™ง๐™ฉ๐™–๐™ž๐™ฃ๐™จ ๐™ฉ๐™ค ๐™ฉ๐™๐™š ๐™˜๐™–๐™ฃ๐™˜๐™š๐™ก๐™ก๐™–๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™–๐™ฃ๐™ฎ ๐™ค๐™ง๐™™๐™š๐™ง ๐™จ๐™ค ๐™ฅ๐™ก๐™š๐™–๐™จ๐™š ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™š ๐™ง๐™š๐™จ๐™ฅ๐™ค๐™ฃ๐™จ๐™ž๐™—๐™ก๐™ฎ.

๐™ƒ๐™ค๐™ฌ๐™š๐™ซ๐™š๐™ง ๐™ฌ๐™š'๐™ง๐™š ๐™ฌ๐™ž๐™ก๐™ก๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค ๐™ค๐™›๐™›๐™š๐™ง ๐™š๐™ญ๐™˜๐™๐™–๐™ฃ๐™œ๐™š๐™จ ๐™ค๐™ง ๐™จ๐™ฉ๐™ค๐™ง๐™š ๐™˜๐™ง๐™š๐™™๐™ž๐™ฉ ๐™™๐™š๐™ฅ๐™š๐™ฃ๐™™๐™ž๐™ฃ๐™œ ๐™ค๐™ฃ ๐™ฉ๐™๐™š ๐™จ๐™ž๐™ฉ๐™ช๐™–๐™ฉ๐™ž๐™ค๐™ฃ.

๐™„๐™› ๐™ฌ๐™š ๐™ข๐™–๐™™๐™š ๐™–๐™ฃ ๐™š๐™ง๐™ง๐™ค๐™ง ๐™ค๐™ฃ ๐™ค๐™ช๐™ง ๐™ฅ๐™–๐™ง๐™ฉ ๐™ฅ๐™ก๐™š๐™–๐™จ๐™š ๐™˜๐™ค๐™ฃ๐™ฉ๐™–๐™˜๐™ฉ ๐™ช๐™จ ๐™ฌ๐™ž๐™ฉ๐™๐™ž๐™ฃ ๐™ฌ๐™ž๐™ฉ๐™๐™ž๐™ฃ 7 ๐™™๐™–๐™ฎ๐™จ ๐™จ๐™ค ๐™ฌ๐™š ๐™˜๐™–๐™ฃ ๐™ง๐™š๐™จ๐™ค๐™ก๐™ซ๐™š ๐™ฉ๐™๐™š ๐™ž๐™จ๐™จ๐™ช๐™š.

~๐˜ฟ๐™–๐™ข๐™–๐™œ๐™š๐™™ ๐™–๐™ฃ๐™™ ๐™‡๐™ค๐™จ๐™ฉ ๐™„๐™ฉ๐™š๐™ข๐™จ~

๐˜พ๐™Š๐™‘๐™„๐˜ฟ-19 ๐™Ž๐™๐™ž๐™ฅ๐™ฅ๐™ž๐™ฃ๐™œ ๐™๐™ฅ๐™™๐™–๐™ฉ๐™š: ๐™Š๐™ง๐™™๐™š๐™ง๐™จ ๐™ฌ๐™ž๐™ก๐™ก ๐™—๐™š ๐™จ๐™๐™ž๐™ฅ๐™ฅ๐™š๐™™ ๐™ค๐™ฃ๐™˜๐™š ๐™– ๐™ฌ๐™š๐™š๐™  ๐™ž๐™ฃ ๐™œ๐™ค๐™ค๐™™ ๐™ฅ๐™ง๐™–๐™˜๐™ฉ๐™ž๐™˜๐™š ๐™ค๐™› ๐™จ๐™ค๐™˜๐™ž๐™–๐™ก ๐™™๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™˜๐™ž๐™ฃ๐™œ. ๐™”๐™ค๐™ช ๐™˜๐™–๐™ฃ ๐™š๐™ญ๐™ฅ๐™š๐™˜๐™ฉ ๐™ฎ๐™ค๐™ช๐™ง ๐™ค๐™ง๐™™๐™š๐™ง ๐™ฉ๐™ค ๐™—๐™š ๐™จ๐™๐™ž๐™ฅ๐™ฅ๐™š๐™™ 5-7 ๐™—๐™ช๐™จ๐™ž๐™ฃ๐™š๐™จ๐™จ ๐™™๐™–๐™ฎ๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™ž๐™ฃ๐™œ. ๐˜ฟ๐™ช๐™š ๐™ฉ๐™ค ๐™ฉ๐™๐™š ๐˜พ๐™Š๐™‘๐™„๐˜ฟ-19 ๐™ฅ๐™ค๐™จ๐™ฉ๐™–๐™ก ๐™จ๐™š๐™ง๐™ซ๐™ž๐™˜๐™š๐™จ ๐™ฌ๐™ค๐™ง๐™ก๐™™๐™ฌ๐™ž๐™™๐™š ๐™๐™–๐™จ ๐™—๐™š๐™š๐™ฃ ๐™š๐™ญ๐™ฅ๐™š๐™ง๐™ž๐™š๐™ฃ๐™˜๐™ž๐™ฃ๐™œ ๐™™๐™š๐™ก๐™–๐™ฎ๐™จ ๐™จ๐™ค ๐™ฅ๐™ก๐™š๐™–๐™จ๐™š ๐™—๐™š ๐™ฅ๐™–๐™ฉ๐™ž๐™š๐™ฃ๐™ฉ ๐™™๐™ช๐™ง๐™ž๐™ฃ๐™œ ๐™ฉ๐™๐™š๐™จ๐™š ๐™ฉ๐™ž๐™ข๐™š๐™จ.
ย 

~Damaged and Lost Items~

๐™„๐™› ๐™ฎ๐™ค๐™ช๐™ง ๐™ž๐™ฉ๐™š๐™ข(๐™จ) ๐™–๐™ง๐™ง๐™ž๐™ซ๐™š ๐™™๐™–๐™ข๐™–๐™œ๐™š๐™™, ๐™ฅ๐™ก๐™š๐™–๐™จ๐™š ๐˜ฟ๐™Š ๐™‰๐™Š๐™ ๐™™๐™ž๐™จ๐™ฅ๐™ค๐™จ๐™š ๐™ค๐™› ๐™ฉ๐™๐™š ๐™จ๐™๐™ž๐™ฅ๐™ฅ๐™ž๐™ฃ๐™œ ๐™—๐™ค๐™ญ.

๐™„๐™ฃ ๐™–๐™™๐™™๐™ž๐™ฉ๐™ž๐™ค๐™ฃ, ๐™ฎ๐™ค๐™ช ๐™ˆ๐™๐™Ž๐™ ๐™ ๐™š๐™š๐™ฅ ๐™ฉ๐™๐™š ๐™ž๐™ฉ๐™š๐™ข(๐™จ) ๐™ž๐™ฃ ๐™ฉ๐™๐™š ๐™จ๐™–๐™ข๐™š ๐™˜๐™ค๐™ฃ๐™™๐™ž๐™ฉ๐™ž๐™ค๐™ฃ ๐™–๐™จ ๐™ง๐™š๐™˜๐™š๐™ž๐™ซ๐™š๐™™.

๐™‹๐™ก๐™š๐™–๐™จ๐™š ๐™œ๐™š๐™ฉ ๐™ž๐™ฃ ๐™ฉ๐™ค๐™ช๐™˜๐™ ๐™ฌ๐™ž๐™ฉ๐™ ๐™ช๐™จ ๐™ž๐™› ๐™ฎ๐™ค๐™ช๐™ง ๐™ž๐™ฉ๐™š๐™ข ๐™–๐™ง๐™ง๐™ž๐™ซ๐™š๐™จ ๐™™๐™–๐™ข๐™–๐™œ๐™š๐™™ ๐™ค๐™ง ๐™ฎ๐™ค๐™ช ๐™—๐™š๐™ก๐™ž๐™š๐™ซ๐™š ๐™ฎ๐™ค๐™ช๐™ง ๐™ฅ๐™–๐™˜๐™ ๐™–๐™œ๐™š ๐™ข๐™–๐™ฎ ๐™—๐™š ๐™ก๐™ค๐™จ๐™ฉ ๐™จ๐™ค ๐™ฌ๐™š ๐™˜๐™–๐™ฃ ๐™›๐™ž๐™ก๐™š ๐™– ๐™˜๐™ก๐™–๐™ž๐™ข ๐™ž๐™ข๐™ข๐™š๐™™๐™ž๐™–๐™ฉ๐™š๐™ก๐™ฎ!

ย ย 
ย 

~๐‘๐ž๐ฉ๐š๐ข๐ซ๐ฌ~ ๐ˆ๐Ÿ ๐ฉ๐จ๐ฌ๐ฌ๐ข๐›๐ฅ๐ž, ๐ฐ๐ž ๐ฐ๐ข๐ฅ๐ฅ ๐ซ๐ž๐ฉ๐š๐ข๐ซ ๐š๐ง๐ฒ ๐ฆ๐ข๐ง๐จ๐ซ ๐๐š๐ฆ๐š๐ ๐ž๐ฌ ๐Ÿ๐ซ๐ž๐ž ๐จ๐Ÿ ๐œ๐ก๐š๐ซ๐ ๐ž.
๐ƒ๐š๐ฆ๐š๐ ๐ž๐ ๐ข๐ญ๐ž๐ฆ๐ฌ ๐๐ž๐ž๐ฆ๐ž๐ ๐ง๐จ๐ญ ๐ฆ๐ข๐ง๐จ๐ซ ๐ฆ๐š๐ฒ ๐›๐ž ๐ฌ๐ฎ๐›๐ฃ๐ž๐œ๐ญ ๐ญ๐จ ๐š ๐ซ๐ž๐ฉ๐š๐ข๐ซ ๐Ÿ๐ž๐ž ๐š๐Ÿ๐ญ๐ž๐ซ ๐š๐ฌ๐ฌ๐ž๐ฌ๐ฌ๐ฆ๐ž๐ง๐ญ. ๐˜๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐›๐ž ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ฅ๐ž ๐Ÿ๐จ๐ซ ๐š๐ฅ๐ฅ ๐ฌ๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐œ๐จ๐ฌ๐ญ๐ฌ ๐Ÿ๐จ๐ซ ๐š๐ฅ๐ฅ ๐ซ๐ž๐ฉ๐š๐ข๐ซ๐ฌ.

ย 

~๐™Ž๐™ฉ๐™–๐™ฃ๐™™๐™–๐™ง๐™™ ๐™‹๐™ง๐™ค๐™˜๐™š๐™จ๐™จ๐™ž๐™ฃ๐™œ ๐™๐™ž๐™ข๐™š~ ๐™Š๐™ง๐™™๐™š๐™ง๐™จ ๐™จ๐™๐™ž๐™ฅ ๐™ฌ๐™ž๐™ฉ๐™๐™ž๐™ฃ 3-5 ๐™—๐™ช๐™จ๐™ž๐™ฃ๐™š๐™จ๐™จ ๐™™๐™–๐™ฎ๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™š ๐™ฌ๐™ž๐™ฉ๐™ ๐™ฉ๐™๐™š ๐™š๐™ญ๐™˜๐™š๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฅ๐™ง๐™š-๐™จ๐™–๐™ก๐™š ๐™ž๐™ฉ๐™š๐™ข๐™จ ๐™–๐™ฃ๐™™ ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข ๐™ค๐™ง๐™™๐™š๐™ง๐™จ.
~๐˜พ๐™ค๐™ข๐™ข๐™ž๐™จ๐™จ๐™ž๐™ค๐™ฃ ๐™Š๐™ง๐™™๐™š๐™ง๐™จ ๐™‹๐™ง๐™ค๐™˜๐™š๐™จ๐™จ๐™ž๐™ฃ๐™œ ๐™๐™ž๐™ข๐™š~ ๐˜พ๐™ค๐™ข๐™ข๐™ž๐™จ๐™จ๐™ž๐™ค๐™ฃ ๐™ค๐™ง๐™™๐™š๐™ง๐™จ ๐™จ๐™๐™ž๐™ฅ ๐™ฌ๐™ž๐™ฉ๐™๐™ž๐™ฃ 4-6 ๐™ฌ๐™š๐™š๐™ ๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™š.
~๐˜ผ๐™™๐™™๐™ž๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก ๐˜พ๐™ค๐™ข๐™ข๐™ž๐™จ๐™จ๐™ž๐™ค๐™ฃ ๐™Š๐™ง๐™™๐™š๐™ง ๐™„๐™ฃ๐™›๐™ค~ ๐™‹๐™ก๐™š๐™–๐™จ๐™š ๐™ ๐™ฃ๐™ค๐™ฌ ๐™ฉ๐™๐™–๐™ฉ ๐™™๐™ž๐™จ๐™˜๐™ค๐™ช๐™ฃ๐™ฉ ๐™˜๐™ค๐™™๐™š๐™จ ๐™˜๐™–๐™ฃ๐™ฃ๐™ค๐™ฉ ๐™—๐™š ๐™ช๐™จ๐™š๐™™ ๐™ค๐™ฃ ๐™˜๐™ช๐™จ๐™ฉ๐™ค๐™ข-๐™ข๐™–๐™™๐™š ๐™˜๐™ค๐™ข๐™ข๐™ž๐™จ๐™จ๐™ž๐™ค๐™ฃ ๐™Ÿ๐™š๐™ฌ๐™š๐™ก๐™ง๐™ฎ ๐™ค๐™ง๐™™๐™š๐™ง๐™จ.
~๐™‹๐™ง๐™š๐™ค๐™ง๐™™๐™š๐™ง & ๐™ˆ๐™–๐™™๐™š ๐™ฉ๐™ค ๐™ค๐™ง๐™™๐™š๐™ง ๐™„๐™ฉ๐™š๐™ข๐™จ ๐™‹๐™ง๐™ค๐™˜๐™š๐™จ๐™จ๐™ž๐™ฃ๐™œ ๐™๐™ž๐™ข๐™š~ ๐™‹๐™ก๐™š๐™–๐™จ๐™š ๐™ง๐™š๐™–๐™™ ๐™ฉ๐™๐™š ๐™™๐™š๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™–๐™ก๐™ก ๐™ž๐™ฉ๐™š๐™ข๐™จ ๐™—๐™š๐™›๐™ค๐™ง๐™š ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค ๐™ ๐™ฃ๐™ค๐™ฌ ๐™ž๐™› ๐™ž๐™ฉ ๐™ž๐™จ ๐™– ๐™ฅ๐™ง๐™š๐™ค๐™ง๐™™๐™š๐™ง ๐™ค๐™ง ๐™ข๐™–๐™™๐™š ๐™ฉ๐™ค ๐™ค๐™ง๐™™๐™š๐™ง ๐™ž๐™ฉ๐™š๐™ข. ๐™‹๐™ง๐™š๐™ค๐™ง๐™™๐™š๐™ง & ๐™ข๐™–๐™™๐™š ๐™ฉ๐™ค ๐™ค๐™ง๐™™๐™š๐™ง ๐™Ÿ๐™š๐™ฌ๐™š๐™ก๐™ง๐™ฎ ๐™๐™–๐™ซ๐™š ๐™ฉ๐™ค ๐™—๐™š ๐™˜๐™ง๐™š๐™–๐™ฉ๐™š๐™™ & ๐™จ๐™๐™ž๐™ฅ ๐™ฌ๐™ž๐™ฉ๐™๐™ž๐™ฃ 1-6 ๐™ฌ๐™š๐™š๐™ ๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฅ๐™ช๐™ง๐™˜๐™๐™–๐™จ๐™š ๐™ฉ๐™ฎ๐™ฅ๐™ž๐™˜๐™–๐™ก๐™ก๐™ฎ.

ย ~USA Domestic Shipping~

We use USPSย First-Class Mail which typically arrive 1-3 business days once the order has been shipped. However, we cannot guarantee USPS delivery dates. You will receive tracking information once your order has been shipped via email.
Due to theย COVID-19ย postal services worldwide has been experiencing delays so please be patient during these times.

~International shipping~

We use USPSย First-Class Package International Serviceย which generally arrives within 7-21 days. However, We cannot guarantee USPS delivery dates.ย You will receive tracking information once your order has been shipped via email.

ย Buyers are responsible for any customs and import taxes upon delivery. I'm not responsible for delays due to customs. Inย addition, I will not mark any international packages as "gifts" on customs forms as this is illegal.ย 

Due to theย COVID-19ย postal services worldwide has been experiencing delays so please be patient during these times.

Shipping Orders Within the EUย 

We're currently shipping orders within the European Union as DDU (Deliveredย Duty Unpaid), soย when your package arrives at its destination country,ย youย will beย contacted by customsย to payย any customs duty owed before it will be released.ย 
If customs cannot make contact withย you, theย recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information.

You must be awareย you're responsible for payingย all taxes and duties.
If your package is returned to us, you'll need to cover the shipping cost to resend your order.

Please know that we do not offer refunds or cancellations; this includes returned packages due to failure to pay dutiesย and taxes.

Additional Shipping Info

If you need your order to arrive by a certain date please contact us before hand so we can try our best to accommodate you, but please know that we can not guarantee any specificย date.

ย 

~Contact Us~

If you would like to contact us please do so via email atย contact@Bonechurchjewelry.com